Please contact us with any questions by sending us an email at

support@focusonyourfeet.com

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COMMONLY ASKED QUESTIONS

Have a question about how to use the scale? Look below for answers to some commonly asked questions. If these don’t provide the information you need, feel free to give us a call or send us an e-mail using the box on the right.

Would you like some more information about the scale before you purchase?

How long should the batteries last?
How big is the mirror in the Insight Foot Care Scale? Is it for limited foot sizes?
Does the scale come in different colors?
Does the scale plug in or need batteries?
Is the mirror in the Insight Foot Care Scale magnified? How much?

Have questions about proper foot care?

How often should I check my feet?
What am I looking for when I look at the bottoms of my feet?

Have a question about how to use the scale?

Do I have to sit down in order to look at the bottoms of my feet using the Insight Foot Care scale?
Can I look at my feet without weighing myself?
The scale light doesn’t turn on after I weigh myself and step off the scale. What’s wrong?
The scale light does not turn on/off when I push the button at the front of the scale. What should I do?
How can I change the weight measurement units (kg/lb)?
I am having trouble seeing my feet. How do I use the scale so that I can see the bottoms of my feet?
The light does not stay on long enough. What should I do?
The scale shows “Err” What’s wrong?
My weight reading is “0.0”. What should I do?
The scale shows “HIGH”
Are there other Insight products besides the Insight Foot Care Scale?

Have a question about Insight product support?

How long will it take to receive my products?
Do you ship your products internationally?
Where are your products made?
Can I return the products once I purchase them?
What is the warranty policy on the Foot Care Scale?

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How long should the batteries last?
With average use (1-2 times per day), the batteries should last at least 8 months.

How big is the mirror in the Insight Foot Care Scale? Is it for limited foot sizes?
The mirror is approximately 10 inches long and 8 inches wide. It is designed to accommodate feet of all sizes. Many people’s feet are longer than 10 inches but will not have any trouble viewing their entire foot with some small movements.

Does the scale come in different colors?
At this point, the scale is only offered in one set of colors. It is a combination of a glossy white and glossy grey that should fit well in any bathroom.

Does the scale plug in or need batteries?
The scale operates on 4AA batteries.

Is the mirror in the Insight Foot Care Scale magnified? How much?
Yes. The mirror can magnify the image of the bottom of your foot up to 5x.

How often should I check my feet?
The American Diabetes Association recommends that you check the bottoms of your feet every day. For more detailed information, please go to www.diabetes.org

What am I looking for when I look at the bottoms of my feet?
Please click here for detailed information and examples of the different types of issues you should be looking for on your feet.

Do I have to sit down in order to look at the bottoms of my feet using the Insight Foot Care scale?
It is certainly possible to observe your feet while standing next to the scale (though not when you are on the scale). However, we suggest sitting down when you want to look at your feet as it is safer and easier.

Can I look at my feet without weighing myself?
Sure. Simply press the button at the front of the scale to turn on the lights.

The scale light doesn’t turn on after I weigh myself and step off the scale. What’s wrong?
Try replacing the batteries. If this does not fix the problem, please call us at 1-866-321-2405.

The scale light does not turn on/off when I push the button at the front of the scale. What should I do?
Try replacing the batteries. If this does not fix the problem, please call us at 1-866-321-2405.

How can I change the weight measurement units (kg/lb)?
Please open the battery compartment and inside there’s a switch that can be toggled to either kilograms or pounds.

I am having trouble seeing my feet. How do I use the scale so that I can see the bottoms of my feet?
Please make sure that you are seated when using the mirrors in the scale to look at the bottom of your feet. To observe your left foot it is easiest to hold it over the right side portion of the mirror. To observe your right foot it best to hold it over the left side of the mirror. Also, please make sure that the lights are illuminated around the side of the mirror. If they are not on, simply press the button at the front of the scale.

The light does not stay on long enough. What should I do?
Simply press the button at the front of the scale and the lights will come back on for an additional 90 seconds.

The scale shows “Err” What’s wrong?
This can happen for 2 reasons:
1) The scale did not calibrate properly. Try moving the scale to a hard, flat surface.
2) The scale was not able to make a weight measurement. Please make sure to stand still once you are on the scale. If your weight is shifting around the scale can not make an accurate measurement. If the scale can not get an accurate reading within 10 seconds, you will get an error (“Err”).

My weight reading is “0.0”. What should I do?
Please make sure to stay on the scale until you hear the beep. If this does not help, call us at 1-866-321-2405.

The scale shows “HIGH”
The scale will only measure accurately to a maximum of 400lbs/180kg. Any weight above this will register as “HIGH”.

Are there other Insight products besides the Insight Foot Care Scale?
Yes, there are. Click here to see our other products. In addition to the Insight Foot Care scale, we offer a variety of skin care lotions and socks designed specifically for people with diabetes.

How long will it take to receive my products?
You should receive all products 5-7 days after you place your order. If you have not received your order after a week, please call us at 866-321-2406.

Do you ship your products internationally?
We can ship our products anywhere in the world. Please know that additional shipping charges will apply to orders outside of the USA.

Where are your products made?
Our products are made at premier manufacturing facilities all over the world. No matter where they are made, our products are subjected to substantial testing and the highest standards before they are made available to our valued customers.

The Insight Foot Care scale is made in China, Insight Crew socks and Compression socks are made in Italy, and all Insight skin care products are made in the USA.

Can I return the products once I purchase them?
If you are dissatisfied with the Insight foot care scale, please return it prepaid to the address below within 30 days of receipt with the purchase confirmation e-mail so that we can refund your credit card.

Insight Healthcare Solutions
ATTN: Returns
3235 Roswell Rd. #606
Atlanta, GA 30305

On Insight socks and skin care products, all sales are final. No returns will be accepted.

What is the warranty policy on the Foot Care Scale?
This scale is warranted against defects in materials or workmanship for five (5) years for the original purchaser from the original date of purchase. It does not cover damages or wear resulting from accident, misuse, abuse, commercial use, or unauthorized adjustment or repair.

Should this scale require service (or replacement at our option) while under warranty, please pack the item carefully and return it prepaid, along with the original purchase confirmation e-mail showing date of purchase and a note explaining reason for return to:

Insight Healthcare Solutions
ATTN: Returns
3235 Roswell Rd. #606
Atlanta, GA 30305